Refund Policy
Last updated: January 1, 2024
Our Commitment to Customer Satisfaction
At Dyer Plumbing Heating & Air Conditioning, we are committed to providing high-quality HVAC services and ensuring customer satisfaction. This Refund Policy outlines our approach to service satisfaction, refunds, and dispute resolution.
Service Satisfaction Policy
We stand behind the quality of our work and strive to exceed customer expectations. If you are not satisfied with our services, we will work with you to address your concerns and find a satisfactory resolution.
Our Promise
- Professional, courteous service from trained technicians
- Quality workmanship using appropriate parts and materials
- Transparent pricing with no hidden fees
- Timely completion of work as agreed
- Clean work areas and respect for your property
Refund Eligibility
Refunds may be considered in the following circumstances:
Service-Related Issues
- Services not performed as agreed in the work order
- Significant delays caused by our scheduling errors
- Work that does not meet industry standards
- Failure to resolve the original problem after reasonable attempts
Billing Errors
- Charges for services not requested or authorized
- Duplicate billing or payment processing errors
- Pricing discrepancies from agreed estimates
Refund Process
To request a refund or address service concerns:
Step 1: Contact Us
Contact us within 30 days of service completion to discuss your concerns:
Step 2: Investigation
We will:
- Review your service records and documentation
- Investigate the specific concerns raised
- Schedule a follow-up visit if necessary
- Communicate with you throughout the process
Step 3: Resolution
Based on our investigation, we may offer:
- Corrective work at no additional charge
- Partial or full refund of service charges
- Credit toward future services
- Other mutually agreeable solutions
Refund Limitations
Please note the following limitations on refunds:
Non-Refundable Items
- Diagnostic fees (when work is declined after diagnosis)
- Emergency service call charges
- Parts that have been installed and are functioning properly
- Services completed satisfactorily according to industry standards
Time Limitations
- Refund requests must be made within 30 days of service completion
- Warranty claims must be reported within the warranty period
- Issues not reported promptly may not be eligible for refund
Circumstances Beyond Our Control
- Pre-existing conditions not disclosed during initial assessment
- Damage caused by customer actions or negligence
- Normal wear and tear of equipment
- Issues caused by factors outside our scope of work
Warranty Coverage
Our warranty policy works in conjunction with our refund policy:
Labor Warranty
- We provide warranty coverage on our workmanship
- Warranty period varies by type of service performed
- Warranty covers defects in our installation or repair work
- Does not cover normal wear, misuse, or external damage
Parts Warranty
- Parts are covered by manufacturer warranties
- We assist with warranty claims and replacements
- Defective parts will be replaced at no charge during warranty period
Payment Methods and Refund Processing
Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- Credit card refunds: 3-5 business days
- Check payments: 7-10 business days
- Cash payments: Immediate or by check
Processing Time
Once a refund is approved:
- We will initiate the refund within 2 business days
- Processing time depends on your payment provider
- You will receive confirmation when the refund is processed
Dispute Resolution
If we cannot reach a mutually satisfactory resolution:
Mediation
- We may suggest mediation through a neutral third party
- Mediation costs may be shared between parties
- Mediation is voluntary and non-binding
Legal Remedies
- Disputes will be governed by Oklahoma state law
- Legal action must be filed within applicable statute of limitations
- Small claims court may be appropriate for certain disputes
Prevention and Communication
To minimize issues and ensure satisfaction:
Before Service
- We provide clear estimates and explain all work to be performed
- Any changes to scope or pricing are discussed and approved
- We answer questions and address concerns before starting work
During Service
- Our technicians explain what they are doing and why
- Any unexpected issues are discussed immediately
- We keep you informed of progress and any changes
After Service
- We review completed work and answer any questions
- Maintenance recommendations are provided
- Follow-up contact to ensure satisfaction
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For questions about this Refund Policy or to request a refund, please contact us: